Terms & Conditions

PinoyPins.ph was founded on a strong belief that our customers are the reason for our Success. We back each and every Custom lapel pin order with outstanding customer service practices, and our 100% quality guarantee.

Each lapel Pin order is created through a team effort. You are a very important part of our team. We rely on you for vital information in order to produce the specific lapel pin you want. While we are working together, we each have responsibilities. For your convenience, we have included these responsibilities below. Please take a moment to read them. These are the terms and conditions of our sales. Feel free to contact us if you have any questions at Sales@PinoyPins.ph.

PinoyPins.ph is responsible for:

Standing behind our products 100%. PinoyPins.ph backs each and every order with our 100% Quality Guarantee. We will replace (at no additional charge to you) any lapel pin that is found to have defects in materials or workmanship.

Giving you accurate information. Prior to starting production, you will receive a digital proof of your lapel pins via email. Your proof is NOT an exact representation of the final product. Due to production limitations, we cannot produce lapel pins with the same amount of detail as a printed product. Please keep in mind that we are dealing with molded metal and will produce your lapel pin as close to the digital proof as possible.

Confirming your order. Prior to production of your lapel pins, you will receive an order confirmation notice via email. This notification will contain specifications of your order including type, size, quantity, colors, and delivery date.

Photographic Production Sample Image. By request we can email you a photograph of one of your first run production items for your review. This process interrupts the production run while we await your approval of the photo sample. The fee for this service is 2995.00 PHP. This service does not entitle you to make changes to your design (other than capturing an error not depicted on the approved proof) as we have already created your tooling and started your production run. We offer this service as an optional final measure of checking your item for correctness.

Screen, Digital CD, and Template Storage:
We keep your screens/Digital CDs and templates on file and in our warehouse for up to 12 months in anticipation of re-orders.

Producing your order correctly & on time. Once we have obtained your approval on both the digital proof and the order confirmation, we will produce your lapel pin in 10 to 14 days. The following are exceptions to our (10) day production promise:

Definition of Manufacturing Defect: We are proud of the products we produce and manufacturing defects are extremely rare. For that reason we stand behind our manufacturing processes and offer you a 100% Guarantee against defects in Manufacturing Quality. Listed here for your review are covered manufacturing defects as well as NON covered defects;

Covered:
1. Incorrect size, shape, and mold from the approved proof
2. Incorrect PMS color that differs from the approved proof
3. Plating/Finishing Defect

NON Covered:
1. Grammar/text/image errors including those that may have existed on the approved proof
2. Readability of small text and details that were clearly depicted on the approved proof
3. Your misconception of a color, as examples; Kelly Green, Teal, Royal Blue
4. Your misconception of actual size of the product. Product measured from widest points.

In the unlikely event of a manufacturing defect, we will remanufacture and deliver you a complete new order. Keep in mind though that we do not offer refunds on custom made products. You understand and agree that your timeline is not a valid reason to request a refund due to a manufacturing defect.

Listening to you! We want this to be the best experience you have ever had when it comes to Custom Lapel Pins! If you have concerns, constructive criticism, or compliments, we'd love to hear from you. Please contact us via email at Sales@Pinoypins.ph.

You are responsible for:

Legal Ownership of any and all logos, trademarks and copyrights. By submitting your design to Pinoypins.ph, warrant that you have the legal right to reproduce (or have reproduced) any logos or other images associated with your order. You also certify that the production of any images you submit does not infringe on any other company’s rights.

Giving due attention to the proof provided. Once you receive the digital proof of your Lapel Pins review it in detail. Please give special attention to: the design, the spelling, and the colors. Once you have made any necessary changes to your proof, return it to us via email. This is your signal to us that everything has been approved.
NOTE: We use the Pantone PMS color matching system. Because all computer monitors do not display colors in the same way, it is important that you indicate your color choices using Pantone PMS numbers. For additional information, visit Pantone site at www.pantone.com. PMS color books are also available at most art supply stores and some libraries. All PMS numbers will be listed on the bottom of your proof so that you can verify them easily.

Review the details of your order confirmation. After your proof has been returned to us, you will receive an order confirmation. Again...Please review the information carefully. If all the information is correct, return it to us and we will begin the production process. NOTE: Once an order has been approved and confirmed it may not be canceled for any reason. Should you require a cancellation of your order within 36 hours of your order being placed we will stop production and issue a credit on a case by case basis AND any refund offered will be less a 35% restocking/tooling fee.

Providing correct shipping information. Your order will be produced and shipped within 10 days (depending upon order quantity) with the exception of our “Peak Periods” as listed above. We are not responsible for delays in shipping caused by inaccurate address information, Acts of GOD including weather delays, War, Terrorism, Customs procedures, the misrouting of your package by the shipping company, or undeliverable shipping addresses. Many of the products that we manufacture including Lapel Pins can be produced internationally. Import duty, customs fees and taxes may be assessed at the discretion of your local government and these fees are your responsibility to pay. We, of course pay for the Air Delivery and have no control over government assessment of any parcel imported into your country. We will inform you in the event of customs duty, tax or any other government charges that affect the delivery of your order so that you can make arrangements to settle these amounts due.

Your lapel pins may be delivered using the “signature required” method. This means that when FedEx, DHL, or UPS brings your overnight delivery someone may have to sign for it. If no-one is available, a signature tag will be left at the delivery location and can be signed so that the package can be left on the next delivery attempt. This method insures that packages are delivered securely. In the event that (3) delivery attempts are made and no-one can sign for the package or leave the signed delivery tag, the package will be sent back to the factory. If this occurs, you will be charged for return shipping and then again for shipping of the package back to you for another delivery attempt.

Screen Plate/Digital CD Recycling Fee: When you place your order we do not charge you for a screen plate or Digitizing program that we create based upon your design criteria. We will keep the actual screen plate or Digitized File created for your design in our factory inventory for 12 months after the date of your purchase in case you wish to place a re-order. Should you not reorder your lapel pins during the next 12 months, we will recycle your screen plate or Digital CD which will save space in our warehouse and help fulfill our commitment to the environment by reusing existing natural resources. The fee for recycling your screen plate or Digital CD is 1077.00 PHP and will be billed to your credit card on file or sent to you as an invoice if you purchased through an accredited school, university or government agency.

In the event of a discrepancy found on the item upon delivery, it is the sole discretion of the company to decide if a discrepancy exists and if so, a course of action to remedy the discrepancy. If you have a discrepancy with your order you must contact your sales associate immediately by email and forward clear and concise digital images of the discrepancy on the item and most likely the company will request a sample sent to us in the mail. In most cases, should the delivered lapel pin closely match the approved art proof, the company will not re-manufacture the lapel pin. Specifically, the term “closely match” includes but is not limited to; small text, loss of fine detail in small size lapel pins, customer approval of incorrect colors, incorrect spelling and fonts, and manufacturing limitations of commercial grade sewing machinery.

Legal Details:

All orders are final. Due to the custom nature of custom lapel pins we manufacture, all sales are final. Once an order has been placed, it may not be canceled for any reason. Pinoypins.ph does not issue refunds. As mentioned previously, we will replace any lapel pins that contains defects in materials or workmanship.

PinoyPins.ph assumes that you have thoroughly checked the contents of your order immediately upon delivery. Any defects found in products after 3 days from date of delivery receipt will NOT be accepted for remanufacture or other forms of consideration. Please check your products when you receive them and inform us immediately in the unlikely event of discrepancies or defects. All orders subject to industry standard 5% overrun/underrun quantities. This amount represents a completed order.

In the event that a legal dispute arises, it is agreed that the venue for such a dispute is Ortigas Manila, Philippines. Should the dispute pertain to the illegal use of copyright or trademark infringements, you agree to defend the claim at your sole expenses. You agree to pay any damage and costs assessed against PinoyPins.ph as a result of such a lawsuit or proceeding. You also agree to hold PinoyPins.ph harmless in such a lawsuit or proceeding.

All Lapel Pins displayed on this website containing corporate logos or registered trademarks are shown only to illustrate the reproduction capabilities of PinoyPins.ph. Purchase of merchandise from PinoyPins.ph in no way, shape or form grants you permission to reproduce logos, nor does it transfer, grant or lease ownership of any logos or trademarks to you.

We look forward to working with you, now and in the future!